Kforce Technical Support Technician in Houston, Texas

Kforce has a client in search of a Technical Support Technician in Houston, Texas (TX). Essential Job Functions:

  • Medical/Healthcare school campus environment

  • Deskside Support including troubleshooting, diagnosis, and repair of related hardware and software problems

  • Printer Support including troubleshooting, diagnosis, and repair.

  • Hardware Break/Fix Support (PC, MAC, Printers)

  • IMAC Support

  • Deskside Support (Axium and MiPACS; iPhone and associated applications; Virus/Malware Applications; Encryption; Microsoft Office & Outlook (PC and MAC); Operating Systems; Wired/Wireless Connectivity Data back-ups/Restores; PC TV Tuners

  • Configuration support (technology; camera systems)

  • Active Directory maintenance as required

  • Windows Registry configuration as required

  • Install applications, verify, and update licensing as applicable, verify hardware compatibility

  • Work in compliance with UTHSC management approvals and HIPAA Policies

  • Cable Management

  • Asset Management (manage Inventory Database for all hardware)

  • Manage university external flash drive console

  • Participates in and executes deployments, migrations, and upgrades as part of the IT team

  • CompTIA A required

  • Experience supporting desktops, laptops, and printers

  • Customer service experience

  • Personable as they will be interacting with a wide range of users and environments

  • Reliable transportation (This is a driving position - reimbursed accordingly)

  • Able to work weekends, staggered or late shifts possibly including evenings and/or weekends

  • Can work on a ladder of lift and are able to lift up to 50 pounds

  • Able to work from a bent, crouched, or kneeled position

  • Smartphone with tethering/hotspot capabilities

  • Laptop

  • Basic hand tools

  • Possess a valid driver's license

Preferred, not required:

  • OEM Printer Warranty certifications

  • OEM Laptop/Desktop Warranty certifications

  • Server experience would be a bonus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours